Refund policy

Return & Refund Policy

14-Day Satisfaction Guarantee
After you receive your order, you have 14 days to request a return or refund.

Refund conditions

• Unopened items: if the product has never been opened and is in its original sealed packaging, you will receive a 100% refund of the product price.
• Opened items: if the product has been opened, you will receive a 50% refund of the product price.
• Return shipping: return shipping costs are paid by the customer, whether the item is opened or unopened. Original shipping fees are non-refundable.

To be eligible, please have your order number or proof of purchase ready.

How to start a return
Contact us at infoshopeys@gmail.com with your order number and a photo of the item. If your request is approved, we will send you instructions on how and where to ship the package. Items sent back without a prior return request will not be accepted.

Damaged or incorrect items
Please inspect your order as soon as you receive it. If the item is damaged, defective, or not the one you ordered, contact us within 14 days of delivery with your order number and a photo. In this case, you will receive a full refund or a replacement, and we will cover the return shipping costs.

Exceptions / non-returnable items
Gift cards and items purchased with a promotional discount code cannot be returned. If you have a question about a specific item, please contact us.

Exchanges
The fastest way to get what you want is to return your item once the return has been accepted, and place a new order separately.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be refunded within 10 business days to your original payment method. Your bank or card issuer may need additional time to process and show the refund. If more than 15 business days have passed since your return was approved, please contact us at infoshopeys@gmail.com.