Shipping policy

Shipping Policy

Last updated: October 10, 2026

Thank you for shopping with Lumora. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed within 1 to 3 business days (excluding weekends and holidays). Orders placed on weekends or holidays begin processing the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Methods and Delivery Times

We currently ship within the United States only. Available shipping methods and estimated delivery times are shown at checkout. Estimated delivery is typically 6 to 15 business days after your order ships. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the shipping method you select. Free standard shipping may be available on selected orders, as shown at checkout.

Order Tracking

When your order ships, we will email you a tracking number and link, where applicable. Tracking information may take a few days to update after you receive it.

Shipping Destinations

We currently ship to addresses in the United States only.

Address Accuracy

Please double-check your shipping address at checkout. Contact us as soon as possible if you need to correct it. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us at infoshopeys@gmail.com with your order number and, for damaged items, a photo. We will help resolve the situation with the carrier and, where appropriate, send a replacement or issue a refund.

Order Changes and Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate requests before your order ships, but once it is in transit we can no longer change or cancel it. Refunds for canceled or delayed orders will be processed promptly to your original payment method, where possible.

Questions?

Contact our team at infoshopeys@gmail.com.